Counselling services are in high demand, and we kindly ask for 24 hours’ notice if you need to cancel or reschedule an appointment. This helps us respect our therapists’ time and offer openings to other clients who may be waiting.

Cancellations made with less than 24 hours’ notice, or missed appointments, will be charged the full session fee. 

If you’re running late or unable to attend in person, please contact our office as soon as possible. We may be able to switch your session to phone or video to avoid a missed appointment fee.

Please note that insurance plans do not cover fees for late cancellations or missed sessions.

Red Deer Play Therapy is pleased to offer complimentary direct billing to most insurance providers. 

Before booking, we encourage you to check with your insurance provider to confirm whether counselling services are eligible for direct billing and to understand the amount of coverage available, as plans vary.

If direct billing is not available with your provider, we will happily issue a receipt for you to submit for reimbursement.

If booking with Kimberly, Alberta Blue Cross and Cooperators can accept direct billing. Other insurance providers may provide reimbursement after client payment is submitted with detailed receipt.

Please let our administrative staff know of any billing requirements in advance so we can ensure you have the information needed to make an informed decision.

Please note: Services provided by student therapists are not eligible for insurance coverage, as they are not yet licensed.

It is the client's responsibility to understand their specific insurance plan benefits, coverage limits, and deductible requirements. In the event that an insurance provider denies a claim, initiates a post-payment audit, or remuneration from the plan changes, the client remains responsible for all outstanding balances.

Red Deer Play Therapy can direct bill to the following insurance companies and benefits providers:

(Note: Student therapists are not licensed and therefore, not covered by health benefits)

If booking with Kimberly, Alberta Blue Cross and Cooperators can accept direct billing. Other insurance providers may provide reimbursement for services after client payment is submitted with detailed receipt.

In order to submit claims on your behalf, Telus eclaims requires clients to complete an authorization form. Click the * next to your insurance provider to access this form. 

• AESBP (Alberta School Employee Benefit Plan)
• AGA Financial Group Inc.* 
• Alberta Blue Cross*
• belairdirect (formerly Johnson Inc.)*
• Beneva Inc.*
• BPA - Benefit Plan Administrators*
• Canada Life*
• Canada Life - PSHCP*
• Canadian Construction Workers Union*
• Chambers of Commerce Group Insurance*
• CINUP*
• ClaimSecure*
• Co-operators
• Coughlin & Associates Ltd. *
• Cowan*
• Desjardins Insurance*
• Equitable*
• First Canadian*
• Greenshield
• GMS Carrier 49*
• GMS Carrier 50*
• GroupHEALTH*
• GroupSource *
• Industrial Alliance*
• Johnston Group Inc.*
• LiUNA Local 183*
• LiUNA Local 506*
• Manion*
• Manulife Financial*
• Maximum Benefit*
• MDM Insurance Services Inc.*
• Medavie
• NIHB (Non-Insured Health Benefits)
• OpenCircle
• People Corporation*
• RWAM Insurance Administrators*
• Simply Benefits*
• Sunlife (Click here to access authorization form) 
• TELUS AdjudiCare *
• Union Benefits *
• UV Insurance *
• Wawanesa

Empire Life does not allow for direct billing for psychology providers.

Session fees are processed at the time of your appointment using the payment method on file. We accept credit card, eligible health benefits plans, debit, and Interac e-Transfer.

Clients are responsible for full payment of all scheduled sessions, including missed appointments or those cancelled with insufficient notice. Any outstanding fees will be charged to the card on file unless other arrangements have been made in advance. This is a standard policy for service-based practices.

If cost is a barrier to accessing therapy, please let us know. We may be able to explore sliding scale options, when available, or help connect you with a more suitable provider.

A valid credit card or a $225.00 deposit is required to hold your child’s appointment. This does not automatically charge your card for the session. Please note that we may cancel or decline appointments if a valid payment method is not on file.

Plan wording varies between Insurance Providers, with the therapist's credentials, and between specific coverage plans.

It is the client's responsibility to understand their specific insurance plan benefits, coverage limits, and deductible requirements.

Registered Psychologists: Hayley

• Plan wording varies by Provider, and by individual coverage plans. 
• Most Insurers that provide extended health benefits will provide some coverage for Registered Psychologists 

Provisional Registered Social Worker: Kimberly

• Some extended health plans explicitly list "Registered Social Worker" (RSW), which often covers provisional members who hold an active provisional practice permit from the Alberta College of Social Workers (ACSW).
• Alberta Blue Cross and Cooperators can accept direct billing. Other insurance providers may provide reimbursement for services after client payment is submitted with detailed receipt.
• Other plans restrict coverage strictly to Registered Psychologists or Registered Clinical Social Workers (RCSW). 
• We recommend calling the phone number on the back of your insurance card and asking "Does my plan cover counseling services provided by a Provisionally Registered Social Worker registered with the ACSW?

Student Therapists

Services provided by student therapists are not eligible for insurance coverage, as they are not yet licensed.